Question 1

What can I buy online?

Accepted Answer

Our online shop currently offers sublimated photo mugs and blankets. For printing, signage, uniforms, and bulk orders, request a quote on WhatsApp or via our contact form.

Question 2

How do I upload my artwork?

Accepted Answer

On each product page you can upload your image (JPG, PNG, or PDF) before adding to cart. If you need help preparing your file, WhatsApp us and we'll assist.

Question 3

Do you offer volume discounts?

Accepted Answer

Yes. Orders of 10+ units receive 10% off, 25+ units get 15% off, and 50+ units get 20% off. Contact us for corporate gifting and large runs.

Question 4

Can I order a mug and blanket together?

Accepted Answer

Yes — our Mug & Blanket Gift Set saves you R49 when you buy both together. Find it on the Shop page.

Question 5

How long does delivery take?

Accepted Answer

Gauteng orders typically arrive in 2–3 business days after artwork approval. National delivery takes 4–7 business days.

Question 6

How much does shipping cost?

Accepted Answer

Gauteng delivery is R79, national delivery is R129. Orders over R500 qualify for free shipping.

Question 7

Do you deliver outside Gauteng?

Accepted Answer

Yes, we deliver nationwide across South Africa via trusted courier partners.

Question 8

What is your return policy?

Accepted Answer

We accept returns within 14 days for manufacturing defects or print errors. Personalised items with approved artwork cannot be returned unless there is a quality issue.

Question 9

What if my print has a defect?

Accepted Answer

Contact us on WhatsApp with a photo of the issue. We'll replace or refund defective items at no extra cost.

Question 10

How quickly do you respond to quote requests?

Accepted Answer

We aim to respond within 2 hours on business days (Mon–Fri 8am–5pm, Sat 9am–1pm). WhatsApp is usually the fastest channel.

Question 11

What services do you offer?

Accepted Answer

Branding, printing, sublimation, signage, corporate gifts, uniforms, websites, e-commerce, CRM setup, AI automation, and seller unboxing kits for Takealot and DTC brands — all from our Sandton studio.

Question 12

Do you work with businesses outside Johannesburg?

Accepted Answer

Yes. While we're based in Sandton/Rivonia, we serve clients across Gauteng and nationwide for print, signage, and digital projects.

Question 13

What payment methods do you accept?

Accepted Answer

Online shop orders are processed securely via PayFast (card, Instant EFT, Ozow, Google Pay). For custom projects we accept EFT and can arrange payment terms for corporate clients.

Question 14

Is checkout secure?

Accepted Answer

Yes. All online payments are handled by PayFast, South Africa's trusted payment gateway. We never store your card details.

Frequently Asked Questions

Orders & Shop

Delivery

Returns & Quality

Services & Quotes

Payment

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